Transforming Contact Centers with Customer Data

How Data Delivers Better Experiences for Customers & Agents

Often overlooked and slow to change, contact centers play an outsized role in delivering customer experience (CX). This is because contact center agents typically interact with consumers at a critical moment—when there is a problem, question, or issue that needs to be resolved.

In this report, Futurum Research examines how the right technology empowers agents to bring value to every customer interaction.

You’ll learn why customer data platforms (CDPs) are essential to overcoming common contact center challenges, such as:

• Siloed customer data
• Difficulty routing calls to the right agent
• Data issues and inconsistency
• Extended time to resolution
• Talent turnover

Get your free copy of Futurum’s report, “Customer Data Platform: The Key for Contact Center Transformations,” and find out how Treasure Data CDP for Service uniquely empowers contact center agents and better brand experiences.