CDP for Service
Empower Agents to Create Exceptional Customer Experiences
The demand for exceptional customer service has never been higher. Fortunately, the rewards for providing quick, personalized experiences have never been more lucrative. Give your contact center agents the power to perform with real-time customer insights, recommended actions, and analytics that help you identify opportunities and challenges.
More Insights, in Real Time
Agents are frustrated being the last to know. With real-time updates, if a customer just received an email offer and wants to understand more or added an item to the cart but found out it’s out of stock, your agents are in the know and ready to continue the conversation for a personalized customer experience.
CDPs Deliver Better Contact Center Experiences
Identify Insights for Exceptional Experience
Get quick insights directly into the hands of people who need them. Agents can’t sift through mountains of data, they need help to hone in on what’s most relevant—that’s where Treasure Data comes in. We turn data into actionable insights with AI agent assist to recommend the next best action, predict lifetime value (LTV), likelihood to churn and opportunities to personalize the conversation. Send your agents into each call equipped for a relevant conversation that engages, converts, and drives an exceptional experience.
Unify Your Customer Data with Treasure Data - Seamless Integration and Actionable Insights
Treasure Data CDP provides a unified view of data from all touchpoints in the customer journey until a single customer uses the service. This feature is very helpful in making service decisions and direction.
It provides a variety of extensions to bring your data together in one place and helps you do this easily.
Route to the Right Agent
With comprehensive information on your customers and their attributes, you can route their calls to the right agent. Reduce time to resolution and increase customer satisfaction.
Consumer Survey: Attitudes, Expectations and Preferences for Customer Service
The Only Customer Data Platform you Need
Treasure Data has years of experience integrating and unifying customer data in a secure and privacy-compliant way for hundreds of the Global 2000 companies. Let Treasure Data help you integrate your siloed customer data so your agents can help your customers more. Other departments, such as Marketing and Sales, will benefit from this integrated data as well.
Unified Customer Data & Why It Matters
More Data Equals More Opportunity
We help you spot more opportunities for connection, optimization and revenue generation by bringing in more data and retaining it forever. More data, more sources, more teams, more systems, more use cases—more opportunities.
CDP for Service: The Smart Customer Platform for All Systems.
We’re your proven partner
Businesses like yours are already using Treasure Data to simplify customer journeys, delight customers with personalized experience and exceed their most important KPIs.
Treasure Data for Customer Service
Discover how Treasure Data CDP can impact your customer service organization.
CCW Market Study: State of Contact Center Technology
Learn how advances in contact center technology are improving CX and more.
CDPs for Contact Center Transformation
How customer data platforms empower contact center agents to deliver better CX.
Talk with our experts
We understand that no two companies operate alike. Our professional services team can help you configure a self-managed solution that meets your budget. Our highly attentive technical support staff is always on hand whenever you need assistance.